Help Center
Booking & Reservations
Booking a ride with us is simple and convenient. You can reserve your luxury transportation online through our website, app or by calling our customer service line. Just provide your travel details, select your preferred vehicle, and we will take care of the rest.
We recommend booking as early as possible to ensure vehicle availability, especially during peak seasons or for special events. However, we can accommodate reservations up to 24 hours before your intended travel time, subject to availability.
Yes, you can change or cancel your reservation. We request that you inform us of any changes or cancellations at least 24 hours before the scheduled pick-up time. For cancellations made less than 24 hours before the pick-up, a cancellation fee may apply.
For all event-based trip we have a minimum rental time based on the vehicle. This typically ranges from 3 to 5 hours, depending on the type of service and vehicle selected. Please contact us for specific details regarding your event.
Pricing & Payment
Our pricing is based on several factors including the type of vehicle, duration of the rental, distance of the journey, and specific service requested. We offer competitive rates and transparent pricing.
We accept a variety of payment methods for your convenience, including all major credit cards, debit cards, and online payments through our secure booking system.
No, we pride ourselves on transparency. The price you see at the time of booking is the final price. It includes all fees, such as fuel charges, tolls, and any other applicable expenses.
Vehicles & Amenities
Our fleet includes a range of luxury sedans, SUVs, executive sprinters, limo sprinters, and passenger shuttles, each equipped with premium amenities for comfort and style.
Absolutely! We aim to provide a personalized experience. Whether it's a specific type of music, temperature preferences, or any special requests, let us know in advance, and we will do our best to accommodate.
Yes, you can request a specific vehicle model at the time of booking, based on availability. Our fleet includes a range of luxury vehicles, and we strive to accommodate your preferences to ensure a personalized experience.
Safety & Policies
Passenger safety is our top priority. All our vehicles are regularly maintained and inspected.
If you leave an item in one of our vehicles, please contact us immediately. We have a lost and found policy and will make every effort to locate and return your item.
We welcome service animals in all our vehicles. For non-service pets, please inform us at the time of booking, as special arrangements may be required depending on the vehicle and type of service.
Special Requests & Customization
Yes, if you have a preferred driver from a previous journey with us, you can request them for your next booking, subject to their availability.
Definitely! We specialize in customizing rides for special occasions like weddings, anniversaries, or birthdays. Share your ideas with us, and we will work to make your occasion extra special.
Yes, we offer corporate accounts with customized billing and reporting to meet the specific needs of your business. Contact our team for more details on setting up a corporate account.
Yes, we offer customized solutions for large events and group transportation. Whether it’s a corporate event, conference, wedding, or any large gathering, we can coordinate multiple vehicles and logistics to ensure smooth transportation for your event.